All reservations must be guaranteed with a credit card at time of booking. Only Advance purchase rate bookings require a deposit which is non-refundable in the event of cancellation. All prices are quoted in New Zealand Dollars (NZD).


Check-in is available from 3pm on the day of arrival. Check-out is 11am on the day of departure. Early check-in and/or late-checkout may be available at the discretion of the Duty Manager and may incur an additional charge.


Reservations must be cancelled by 2:00 p.m. on the day prior to the day of arrival (NZST). Cancellations after this deadline will incur a penalty charge equivalent to one night's stay.  Advance booking reservations cannot be cancelled or modified once confirmed. Guests who no-show (don't arrive to check-in) will be charged one night's stay.


A valid credit card MUST be presented on check-in to the hotel for incidentals and additional charges. Payments may be made by credit card, by cash or EFTPOS. If you choose to pay by credit card, a 2% transaction fee will be added to your total bill. This fee is subject to change and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur any transaction fees.


A valid photo ID and credit card will be required at the time of check in, a pre-authorisation (pre-auth) will be taken and will be used to cover incidental items such as (but not limited to):

Telephone, internet charges, minibar and restaurant charges

Any breakages or damage incurred during your stay

Any excessive cleaning charges, above the normal level of cleaning, due to the room being left in an unacceptable state

Additional servicing/cleaning charges

We pre-authorise all credit cards on the day of arrival to check for validity and sufficiency of funds. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. The pre-authorised amount is set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds and/or spending limit. For more information on this practice please contact your card issuer. No money is taken from your credit card but it will show as a 'Pending Transaction' and you may choose to use a different payment type to pay your final bill.

Upon departure the bond will be refunded to your credit card. For domestic credit card holders this process may take up to 7 working days. If you’re an international card holder this may take longer depending on your financial institution.


All advance purchase rates are non-refundable and full payment will be taken at the time of booking. Full pre-payment must be received to secure your room and rate. Rates and room availability are subject to change if pre-payment is not received. Once your reservations is confirmed, it is non-refundable and non-amenable. Cancellations are permitted however you will not receive a refund. We do not give refunds for any changes, cancellations or non-arrival (no shows). At any stage, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation. If the guest departs early, cancels or fails to honour the reservation for any reason, the guest will not receive any credit or refund. If you wish to extend your reservation, this will require a new reservation for the additional dates, subject to availability and subject to the rate available for those dates. The rate per night may not be the same as your original booking.


All prices are in New Zealand Dollars (NZD).


All reservations must be guaranteed with a credit card at time of booking. A deposit is not required, except for Advance rate Bookings. See above.


Single rollaway beds can be provided in our One Bedroom Suites, additional charge of $55.00 per night applies.


Full payment is required in advance at the time of purchase. Credit card will be charged immediately for total value of the Gift Voucher.
Gift Vouchers are non-refundable and cannot be exchanged with cash.
Gift Vouchers must be used by the expiry date specified on the voucher. It is the responsibility of the buyer to check that the time frame of the Gift Voucher suits their requirements.
Lost Gift Vouchers are not replaceable nor refundable.
Gift Vouchers will be sent by post (or email if required) to the recipient as soon as payment is confirmed.

Bookings using a Gift Voucher are essential and are subject to availability.
Gift Vouchers must be presented at the time of usage.
Gift Vouchers cannot be used in conjunction with any other offer or concession.
Gift Vouchers can be used for part payment.
Accommodation Vouchers cannot be used over special event periods.
Bookings using Accommodation Gift Vouchers must be made at least 7 days in advance.


Requests for non-smoking rooms or specific bedding are honoured whenever possible based on availability at check-in. Due to inventory limitations, these requests cannot be guaranteed. Rates, restrictions, and information are subject to change without notice. Not all restrictions are listed. All offers are subject to program availability. Rates are listed in NZ dollars except where otherwise noted. All published rates are commissionable to travel agents at 10%.


Once your reservation has been confirmed, any applicable cancellation or no-show fees will be charged to your company/agency/credit card.

We reserve the right to cancel or amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.


Room rates are subject to 15% Goods & Services Tax. Settlement of your account by credit card will incur a transaction fee reflecting bank charges incurred by The Spencer on Byron Hotel for card payments. Current fees are 2% of the transaction total. Fees are subject to change and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur any transaction fees.

If the terms and conditions of your rate plan indicate prepayment is required when booking, the credit card transaction fee will be waived for the accommodation components booked online. Charges for additional items at the hotel during your stay will attract a transaction fee if payment is settled via credit card.


Castle Resorts & Hotels (“Castle Resorts”) respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The following information is intended to describe the policies followed by Castle Resorts to protect your privacy. Further information as to any issue or concern which is not covered by this statement of Castle Resorts’ Privacy Policy can be obtained by writing to Castle Resorts at the address set forth below, attn: Privacy Policy.


When you book a reservation with Castle Resorts, we ask for your name, address, email address, phone number, fax number, and credit card information. We may also ask for information related to your travel preferences so that we can provide better service and make your vacation a more memorable one. If you are making a reservation which includes a rental car, we will also ask for the information required by the rental car supplier, including the names and age of the driver(s) of the rental car. If you are making a reservation which includes airfare as part of a package, we will also ask for the names of the other travelers and their frequent flyer numbers. The packager, air, car, and other service providers are third parties that have separate privacy policies.

If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or organizer.

If you elect to receive notifications from Castle Resorts during the reservation process, the information on the reservation form (excluding your credit card information) will be recorded in the database. You will have access to the database at any time to update this information. If you elect to subscribe to Castle Resorts email newsletter outside of the reservation process, only your email address is required. If you elect to receive additional communications from Castle Resorts, there is a double opt-in process and you will receive an email asking for confirmation of the subscription. Once you confirm your opt-in, we will send you an eNewsletter each month. Occasionally, Castle Resorts may also send you messages regarding discounts, specials, or additional privileges that you may be entitled to if you belong to our list of email subscribers. Because your privacy is important to us, you may request to be removed from our list of email subscribers at any time by utilizing the instructions to unsubscribe.


Castle Resorts takes extra care to ensure that your customer data is not used in any way that you have not approved. Castle Resorts does not lease, sell, trade, or give your email address or other personal information to any third parties for their direct marketing purposes. Castle uses SubscriberMail to manage its email newsletter and marketing programs. SubscriberMail has its own Privacy Policy (which is available for review at which protects the personal information it receives from Castle Resorts and other customers. Except for information provided to SubscriberMail and to travel suppliers or vendors whose services or products you have purchased and to WWTE if you are purchasing a package, Castle will not give any of the personal information that you have provided to us to other companies without your permission.


A ‘cookie‘ is a string of electronic information that your web browser uses to store information as you click from page to page on a website. Cookies do not contain your name, address, telephone number, email address, credit card number, or any other information which personally identifies you. The use of cookies is an industry standard, and cookies are used by most major commercial websites. We use cookies to keep track of the effectiveness of our Internet site and links to our Internet site and of our advertising and marketing programs. You may adjust your browser to deny the acceptance of cookies; however, you may not be able to use some of the features of the website.


When you access the Castle Resorts website, you acknowledge that you have read, understand, and agree to the Castle Resorts’ Privacy Policy and that the laws of the State of Hawaii shall be applicable regarding any disputes. You are also aware that electronic transmissions are considered to be public rather than private media and that any information you provide is considered to be the property of Castle Resorts. You agree that Castle Resorts will not be held liable for any loss, injury, or other damage that arises from the use of this site, including the dissemination of information that is provided by other parties contributing to this site. Castle Resorts also reserves the right to change, at any time, any of the terms and conditions and to modify, add, or remove sections of this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, we ask that you refrain from using this website and we will provide other means for you to book your reservations and/or obtain information on our products.


From time to time, we may change or update our Privacy Policy. If the Privacy Policy is changed, this page will be updated. You will not be provided with any other notice of such changes. You will need to check this page to see if there have been any changes to our Privacy Policy.


This information is provided by Castle Resorts & Hotels, Inc., whose address is:

3 Waterfront Plaza
500 Ala Moana Blvd., Suite 555
Honolulu, Hawaii 96813