Experience the Difference, Experience Spencer

Terms & Conditions 

Advance Purchase/Non refundable rates
Full payment is required at the time of booking.
Credit card will be charged immediately for the entire stay.
No rates or room availability are guaranteed until full payment is received.
No refunds for changes, cancellation or non-arrival on check-in date.
Charges cannot be applied to other stays or services.
Once confirmed, reservations may not be cancelled or amended.
At any stage, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation.
If guest departs early or cancels or fails to honor the reservation for any reason, guest will not receive any credit or refund.
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

Cancellation/No-show Policies
Reservations must be cancelled by 2:00 p.m. on the day prior to the day of arrival (NZST). Cancellations after this deadline will incur a penalty charge equivalent to one night's stay. Advance booking reservations cannot be cancelled or modified once confirmed (see above). No-show guests will be charged an amount equivalent to one night's stay.

Credit card pre-authorisation
The Spencer on Byron Hotel pre-authorises all credit cards on the day of arrival to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no-show fees. The pre-authorised amount is set aside by the credit card company and may affect the available funds balance or spending limit.

All prices are expressed in New Zealand Dollars (NZD).

Deposit/Guarantee Requirements
All reservations must be guaranteed with a credit card at time of booking. A deposit is not required, except for Advance Bookings. See above.

Extra Charges
Children 12 and under stay free using existing bedding, however for occupants 13 years of age and up, a $45 extra person fee will be charged up to total maximum occupancy of the confirmed room.

Gift Voucher Terms and Conditions
Full payment is required in advance at the time of purchase. Credit card will be charged immediately for total value of the Gift Voucher.
Gift Vouchers are non-refundable and cannot be exchanged with cash.
Gift Vouchers must be used by the expiry date specified on the voucher. It is the responsibility of the buyer to check that the time frame of the Gift Voucher suits their requirements.
Lost Gift Vouchers are not replaceable nor refundable.
Gift Vouchers will be sent by post (or email if required) to the recipient as soon as payment is confirmed.
Bookings using a Gift Voucher are essential and are subject to availability.
Gift Vouchers must be presented at the time of usage.
Gift Vouchers cannot be used in conjunction with any other offer or concession.
Gift Vouchers can be used for part payment.
Accommodation Vouchers cannot be used over special event periods.
Bookings using Accommodation Gift Vouchers must be made at least 7 days in advance.

Requests for non-smoking rooms or specific bedding are honored whenever possible based on availability at check-in. Due to inventory limitations, these requests cannot be guaranteed. Rates, restrictions, and information are subject to change without notice. Not all restrictions are listed. All offers are subject to program availability. Rates are listed in NZ dollars except where otherwise noted. All published rates are commissionable to travel agents at 10%.

Reservations Status
Once your reservation has been confirmed, any applicable cancellation or no-show fees will be charged to your company/agency/credit card.

We reserve the right to cancel or amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

Taxes and Fees
Room rates are subject to 15% Goods & Services Tax. Settlement of your account by credit card will incur a transaction fee reflecting bank charges incurred by The Spencer on Byron Hotel for card payments. Current fees are 2% of the transaction total. Fees are subject to change and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur any transaction fees.
If the terms and conditions of your rate plan indicate prepayment is required when booking, the credit card transaction fee will be waived for the accommodation components booked online. Charges for additional items at the hotel during your stay will attract a transaction fee if payment is settled via credit card.

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