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Privacy

Your privacy is important to us

Castle Resorts & Hotels (“Castle Resorts”) respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The following information is intended to describe the policies followed by Castle Resorts to protect your privacy. Further information as to any issue or concern which is not covered by this statement of Castle Resorts’ Privacy Policy can be obtained by writing to Castle Resorts at the address set forth below, attn: Privacy Policy.

Information we collect

When you book a reservation with Castle Resorts, we ask for your name, address, email address, phone number, fax number, and credit card information. We may also ask for information related to your travel preferences so that we can provide better service and make your vacation a more memorable one. If you are making a reservation which includes a rental car, we will also ask for the information required by the rental car supplier, including the names and age of the driver(s) of the rental car. If you are making a reservation which includes airfare as part of a package, we will also ask for the names of the other travelers and their frequent flyer numbers. The packager, air, car, and other service providers are third parties that have separate privacy policies.

If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or organizer.

If you elect to receive notifications from Castle Resorts during the reservation process, the information on the reservation form (excluding your credit card information) will be recorded in the database. You will have access to the database at any time to update this information. If you elect to subscribe to Castle Resorts email newsletter outside of the reservation process, only your email address is required. If you elect to receive additional communications from Castle Resorts, there is a double opt-in process and you will receive an email asking for confirmation of the subscription. Once you confirm your opt-in, we will send you an eNewsletter each month. Occasionally, Castle Resorts may also send you messages regarding discounts, specials, or additional privileges that you may be entitled to if you belong to our list of email subscribers. Because your privacy is important to us, you may request to be removed from our list of email subscribers at any time by utilizing the instructions to unsubscribe.

How will we use the information

The information you provide will be used by Castle Resorts to process your reservation, to provide the services and products you have purchased and to contact you to confirm your reservation and to provide you with any important updates regarding your reservation. In order to reserve and provide the services and products you request, Castle Resorts shares the information you provide with hotel, condominium, airline, rental car, and other travel suppliers whose services or products you have purchased and with WWTE if it is involved as a packager in connection with the services or products you are purchasing. We encourage you to review the privacy practices of any travel suppliers whose services or products you purchase through Castle Resorts. Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

We will also disclose personal information when required by law, in response to any demand by law enforcement or other appropriate government authorities, or if the personal information is pertinent in a legal proceeding or court action

Your information is protected

Castle Resorts takes extra care to ensure that your customer data is not used in any way that you have not approved. Castle Resorts does not lease, sell, trade, or give your email address or other personal information to any third parties for their direct marketing purposes. Castle uses SubscriberMail to manage its email newsletter and marketing programs. SubscriberMail has its own Privacy Policy (which is available for review at SubscriberMail.com) which protects the personal information it receives from Castle Resorts and other customers. Except for information provided to SubscriberMail and to travel suppliers or vendors whose services or products you have purchased and to WWTE if you are purchasing a package, Castle will not give any of the personal information that you have provided to us to other companies without your permission.

To prevent any unauthorized access, your credit card information is sent securely from your browser to our reservations office (using our secure web server and encrypted email). Credit card numbers are used only for payment processing and are not retained for marketing purposes. No credit card information is stored on the web server. We also request that you do not send us any sensitive information via email. Credit card information should only be provided to us via the online reservation form, which encrypts your credit card information to ensure your security.

Use of "Cookies"

A "cookie" is a string of electronic information that your web browser uses to store information as you click from page to page on a website. Cookies do not contain your name, address, telephone number, email address, credit card number, or any other information which personally identifies you. The use of cookies is an industry standard, and cookies are used by most major commercial websites. We use cookies to keep track of the effectiveness of our Internet site and links to our Internet site and of our advertising and marketing programs. You may adjust your browser to deny the acceptance of cookies; however, you may not be able to use some of the features of the website.

Terms of use

When you access the Castle Resorts website, you acknowledge that you have read, understand, and agree to the Castle Resorts’ Privacy Policy and that the laws of the State of Hawaii shall be applicable regarding any disputes. You are also aware that electronic transmissions are considered to be public rather than private media and that any information you provide is considered to be the property of Castle Resorts. You agree that Castle Resorts will not be held liable for any loss, injury, or other damage that arises from the use of this site, including the dissemination of information that is provided by other parties contributing to this site. Castle Resorts also reserves the right to change, at any time, any of the terms and conditions and to modify, add, or remove sections of this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, we ask that you refrain from using this website and we will provide other means for you to book your reservations and/or obtain information on our products.

Changes in our Privacy Policy

From time to time, we may change or update our Privacy Policy. If the Privacy Policy is changed, this page will be updated. You will not be provided with any other notice of such changes. You will need to check this page to see if there have been any changes to our Privacy Policy.

Contact information

This information is provided by Castle Resorts & Hotels, Inc., whose address is:

3 Waterfront Plaza
500 Ala Moana Blvd., Suite 555
Honolulu, Hawaii 96813
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