Experience the Difference, Experience Spencer
 

Enjoy stunning views of Auckland landmarks, including Hauraki Gulf, Lake Pupuke, Rangitoto Island and Auckland City

Policies 

Booking Policy

All reservations must be guaranteed with a credit card at time of booking. Only Advance bookings require a deposit. All prices are quoted in New Zealand Dollars (NZD). Children 12 and under stay free using existing bedding, however for occupants 13 years of age and up, a $45 extra person fee will be charged up to total maximum occupancy of the confirmed room.

Check-in/Check-out 

Check-in is available from 3pm on the day of arrival. Check-out is 11am on the day of departure. Early check-in and/or late-checkout may be available at the discretion of the Duty Manager and may incur an additional charge.
 

Cancellation Policy

Reservations must be cancelled by 2:00 p.m. on the day prior to the day of arrival (NZST). Cancellations after this deadline will incur a penalty charge equivalent to one night's stay.  Advance booking reservations cannot be cancelled or modified once confirmed. Guests who no-show (don't arrive to check-in) will be charged one night's stay.

Payment Policy

A valid credit card MUST be presented on check-in to the hotel for incidentals and additional charges. Payments may be made by credit card, by cash or EFTPOS. If you choose to pay by credit card, a 2% transaction fee will be added to your total bill. This fee is subject to change and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur any transaction fees.

Security Bond/Credit Card Pre-Authorisation

A credit card authorisation (pre-auth) will be asked for at the time you make your reservation and will be used to cover incidental items such as (but not limited to):
  • Telephone, internet charges, minibar and restaurant charges
  • Any breakages or damage incurred during your stay
  • Any excessive cleaning charges, above the normal level of cleaning, due to the room being left in an unacceptable state.
  • Additional servicing/cleaning charges

We pre-authorise all credit cards on the day of arrival to check for validity and sufficiency of funds. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. The pre-authorised amount is set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds and/or spending limit. For more information on this practice please contact your card issuer. No money is taken from your credit card but it will show as a 'Pending Transaction' and you may choose to use a different payment type to pay your final bill.

Upon departure the bond will be refunded to your credit card. For domestic credit card holders this process may take up to 7 working days. If you’re an international card holder this may take longer depending on your financial institution.

Advance Purchase/Non-Refundable Rates

All advance purchase rates are non-refundable and full payment will be taken at the time of booking. Full pre-payment must be received to secure your room and rate. Rates and room availability are subject to change if pre-payment is not received. Once your reservations is confirmed, it is non-refundable and non-amenable. Cancellations are permitted however you will not receive a refund. We do not give refunds for any changes, cancellations or non-arrival (no shows). At any stage, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation. If the guest departs early, cancels or fails to honour the reservation for any reason, the guest will not receive any credit or refund. If you wish to extend your reservation, this will require a new reservation for the additional dates, subject to availability and subject to the rate available for those dates. The rate per night may not be the same as your original booking. 
Live chat by BoldChat